Hivinq

Copilot for customer support in Slack

About The Product

Hivinq is a Copilot for customer support in Slack designed to address teams' hesitation in adopting AI customer service bots due to concerns like inauthentic replies and hallucinations. Instead of responding directly to customers, it drafts responses using product knowledge, enabling teams to leverage LLM speed and reduce customer turnaround time. If answers are inaccurate, team members can provide feedback, and Hivinq observes the thread to learn and correct itself, ensuring continuous improvement in response quality.

Target Users

Customer support teams hesitant to adopt AI bots but wanting faster responses

Pain Points

Hesitant to adopt AI bots due to inauthenticity and hallucination, unable to leverage LLM speed to reduce turnaround time

Key Features

Hivinq acts as a Copilot for customer support in Slack, drafting responses using product knowledge instead of replying directly to customers.
It enables teams to leverage LLM speed to reduce customer turnaround time while addressing concerns about AI inauthenticity and hallucination.
When drafted answers are inaccurate, team members can provide feedback, and Hivinq observes the thread to learn and correct itself.