Hivinq is a Copilot for customer support in Slack designed to address teams' hesitation in adopting AI customer service bots due to concerns like inauthentic replies and hallucinations. Instead of responding directly to customers, it drafts responses using product knowledge, enabling teams to leverage LLM speed and reduce customer turnaround time. If answers are inaccurate, team members can provide feedback, and Hivinq observes the thread to learn and correct itself, ensuring continuous improvement in response quality.